Last reviewed: 2 September 2026
How to make a complaint
Email contact@smartfindshome.co.uk with your name, order number, a clear description of the issue and the outcome you are seeking. You may also contact us by phone during support hours.
Our response
We aim to acknowledge a complaint within 2 working days and provide a substantive response within 14 days. Complex supplier, carrier, payment or fraud investigations can take longer; if so, we will provide an update.
Escalation
If you remain dissatisfied, reply to the response and ask for the matter to be reviewed. This procedure does not affect your statutory rights.
Data protection complaints
For concerns about personal information, contact us first. You may also complain to the Information Commissioner’s Office.
Contact details
Trading name: Smart Finds Home
Legal entity: ZULQARNAIN LIMITED
Company number: 12912566
Registered in: England and Wales
Registered office: Office 19658,, 182-184 High Street North East Ham
London
E6 2JA
United Kingdom
Email: contact@smartfindshome.co.uk
Phone: +447848115923
Support hours: Monday to Friday, 9:00–17:00 UK time