Last reviewed: 25 August 2026
Before dispatch
Contact us as soon as possible if you wish to cancel. We will try to stop fulfilment, but cancellation before dispatch cannot be guaranteed once processing has started.
After dispatch or delivery
If the order has already entered fulfilment, use the statutory cancellation and return process described below.
Your 14-day right to cancel
For most online purchases, you may cancel without giving a reason from the date of order until 14 days after the day the goods are delivered. Notify us by a clear statement sent to contact@smartfindshome.co.uk. You may use the model form below, but you do not have to.
Returning cancelled goods
Return the goods without undue delay and no later than 14 days after telling us that you are cancelling. For a change-of-mind return, you are responsible for the approved return postage. We cover reasonable return costs where the item is faulty, damaged, not as described or incorrectly supplied.
Model cancellation form
Complete and send this only if you wish to cancel the contract:
To: ZULQARNAIN LIMITED, Office 19658,, 182-184 High Street North East Ham, London, England, E6 2JA, contact@smartfindshome.co.uk
I/We give notice that I/We cancel my/our contract of sale for the following goods:
Order number:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if submitted on paper):
Date:
Exceptions
Some goods are excluded from the change-of-mind cancellation right where the law permits, including certain personalised, perishable or unsealed hygiene-sensitive products. Any applicable exception will be made clear before purchase.