Last reviewed: 2 September 2026
This policy explains delivery arrangements for orders placed with Smart Finds Home. We currently sell primarily to customers with delivery addresses in the United Kingdom.
Order processing
Orders are normally prepared for fulfilment within 1–3 business days. Processing time is separate from carrier transit time. Orders placed on weekends or UK public holidays begin processing on the next working day.
Delivery estimates
3–5 business days after dispatch Delivery dates are estimates rather than guaranteed appointments. We will contact you if a material delay becomes known.
Dispatch and fulfilment
Orders may be fulfilled and dispatched by selected third-party suppliers or fulfilment partners. The customer retail contract remains with the legal business named on this website. Dispatch locations: china. We may use third-party suppliers, fulfilment partners and carriers to prepare and deliver an order. Your retail contract remains with ZULQARNAIN LIMITED unless a product page expressly states otherwise.
Shipping charges
Free standard UK delivery The complete amount payable is displayed before you place the order. We do not intentionally impose undisclosed delivery charges.
Multiple parcels
Items in one order may arrive in separate parcels or on different dates. You will not be charged an additional delivery fee unless that fee was clearly shown before checkout.
Tracking
Where tracking is available, we send the tracking reference by email after dispatch. A tracking page can take time to update after a label is created.
Address accuracy
Please enter a complete and accurate delivery address. Contact us immediately if a correction is required. We cannot guarantee a change after fulfilment has started, and additional costs caused by an incorrect address may be charged where the law allows.
Delay, loss or damage in transit
If an order has not arrived by the end of the stated delivery window, or arrives damaged, contact contact@smartfindshome.co.uk with the order number. We will investigate with the supplier or carrier and provide an appropriate remedy.
Delivery within 30 days
Unless a different delivery period has been agreed with you, we aim to deliver the goods within 30 days after the contract is made. If delivery cannot be completed within an agreed essential deadline, your legal remedies are not affected.
Unexpected customs or import requests
Any mandatory charge payable by you should be clearly disclosed before checkout. If a carrier unexpectedly asks for an import or customs payment, contact us before paying so we can review the request.
Contact
Trading name: Smart Finds Home
Legal entity: ZULQARNAIN LIMITED
Company number: 12912566
Registered in: England and Wales
Registered office: Office 19658,, 182-184 High Street North East Ham
London
E6 2JA
United Kingdom
Email: contact@smartfindshome.co.uk
Phone: +447848115923
Support hours: Monday to Friday, 9:00–17:00 UK time